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Product Returns Policy

Returning an Artwork

We aim to ensure that every artwork arrives safely and in the condition described. Because each piece is unique, we do not encourage returns once an artwork has been delivered in good condition. If an artwork arrives damaged or clearly defective, the buyer should immediately inform the artist or gallery who listed or sold the artwork so that the issue can be assessed and addressed.

  1. General Policy: We do not generally encourage returns of artwork once it has been delivered in good condition. Please review all photos, descriptions, and artwork details carefully before completing your purchase.
  2. Return Eligibility: Returns are only considered by artists or galleries for artworks that arrive damaged or clearly defective, and where the issue is reported within the specified timeframe.
  3. Damaged or Defective Items: If you receive a damaged or defective artwork, you must notify the artist or gallery you purchased the artwork from within 24 hours of delivery and provide clear photographs of the packaging and the artwork for assessment.
  4. Return Authorization: All returns must be authorized by our customer support team. Unauthorized returns will not be accepted or refunded.
  5. Return Shipping: The buyer is responsible for return shipping costs unless the return is due to our error. The artwork must be returned in its original packaging (or equivalent protective packaging) to ensure safe transport.
  6. Refund Process: Once a return is approved and the artwork is safely received and inspected, refunds will be processed within 5–7 business days to the original payment method. A 5% processing fee may be deducted from the refund amount to cover payment and handling fees.
  7. Exclusions: Custom or personalized artworks are non-returnable. Returns are not accepted for items damaged due to improper handling or misuse by the buyer.
  8. Refusal of Returns: We reserve the right to refuse returns that do not meet the criteria outlined in this policy or where there is evidence of misuse, damage caused after delivery, or unreasonable delay in reporting an issue.