Frequently Asked Questions

To create a buyer account, click on the "Sign Up" or "Create Account" button, and follow the registration process using your email address and chosen password.

Payments for art purchases are securely processed through Stripe. A platform fee is deducted, and the remaining amount is transferred to the artist or gallery owner who is the seller.

Artists can create an account and select the "Artist" account type during registration. Provide necessary details and upload your artwork for sale

After a sale, a platform fee is deducted, and the remaining amount is transferred to your account via Stripe. Payments are typically processed within a specific timeframe (e.g., instantly or weekly or monthly).

Yes, you can manage your artwork listings, update pricing, and add new artworks through your artist dashboard on the website.

Artists and gallery owners have the option to organize their artworks for exhibitions on the platform. This feature allows them to showcase specific collections for events or showcases.

While there is currently no direct collaboration feature, gallery owners and artists can showcase their artworks together for exhibitions. They can coordinate and organize events independently for mutual benefit.

To place an order, simply browse through our collection of artwork, select the piece you like, and proceed to checkout by following the prompts.

We accept major credit cards, debit cards, and other secure payment methods for your convenience.

Once an order is confirmed, modifications or cancellations may not be possible. Please reach out to our customer support team for assistance.

If you receive a damaged artwork, please contact us immediately with photos of the damage. We will assist you in resolving the issue promptly.

We have a return and exchange policy in place. Please refer to our Returns & Exchanges page for detailed information on how to initiate a return or exchange.

Artists and gallery owners take great care in packaging artworks securely to ensure safe delivery. Your artwork will be protected with appropriate packaging materials.

For transactions where both the artist/seller and the buyer are located in Hong Kong or Mainland China, we offer free local delivery and pickup. International shipping is also possible, but arrangements are made directly between the artist and the buyer.

Artwork prices shown on our platform are for the artworks themselves and do not include shipping costs. For local Hong Kong/Mainland China transactions, shipping is free. For international purchases, the artist and buyer communicate directly to decide how the artwork will be shipped and who pays the shipping cost.

Orders are typically dispatched within 2 business days from Hong Kong. Local delivery usually takes 2–7 working days; international timelines vary by destination and carrier.

You will receive a tracking number once your order is shipped.

From Hong Kong, international shipping is commonly handled by SF Express and Hong Kong Post. Sellers may use other reputable carriers where appropriate.

Expedited options may be available depending on the seller and destination. Please contact the seller prior to purchase if you require expedited delivery.

In the rare event that your artwork is delayed or lost in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue.

If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the request before the artwork is shipped.

We offer gift wrapping services and special packaging options for your artwork purchase. You can indicate your preferences during the checkout process.

If your artwork arrives damaged, please contact us with photos of the damage within 48 hours of receiving the shipment. We will assist you in resolving the issue promptly. Please also review our Product Returns Policy for details.

We accept major credit cards (Visa, Mastercard, American Express) and debit cards for payments processed securely through Stripe.

Yes, it is completely safe to enter your payment information on our website. We use Stripe, a secure and trusted payment gateway, to process all transactions.

For security reasons, we do not store any credit card details on our servers. All payment information is securely handled by Stripe.

Upon successful payment, you will receive a confirmation email with details of your order. You can also check your account dashboard for order status updates.

There are no additional fees for using Stripe as the payment gateway. You will only be charged the total amount displayed during checkout.

Refund requests are subject to our refund policy. Please refer to our Refund Policy page for detailed information on eligibility and process.

We currently do not offer payment installment options. All purchases must be paid in full at the time of checkout.

If your payment is declined, please double-check the entered payment details and ensure that there are sufficient funds in your account. You may also contact your bank for further assistance.

Yes, Stripe employs industry-standard security measures to protect your personal and payment information. Your data is encrypted and securely processed for each transaction.